Refund Policy
If you're not satisfied, neither are we. We request that you submit your return request within 14 days of delivery. After the return request has been submitted, you have another 14 days to send the product.
Conditions for return
- Buyers are responsible for return shipping charges. If the item is not returned in its original condition, the buyer is responsible for the reduction in value.
- It is a product from the webshop. This means that orders printed on demand cannot be returned (unless these products are damaged or defective during delivery).
Steps
- Report your return within 14 days via our email:info@3dwise.eu
- Send the package to:
3DWise
Lower axes 20
2951 EC Alblasserdam
The Netherlands - As soon as we have received your return, you will receive a full refund of the order (often the same day on working days).
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@3dwise.eu. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.”